Premium Sports Collectibles

Terms & Conditions

1. General

These terms and conditions apply to all purchases made through Authentic Kits Co. By placing an order with us, you agree to be bound by these terms.

2. Product Information

We make every effort to display products as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect the color or condition of the product. All items are authenticated and described to the best of our ability.

3. Pricing

All prices are listed in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time, but changes will not affect orders already placed.

4. Payment

We accept payment via Stripe, which processes major credit cards and debit cards. Payment is required in full before items are dispatched.

5. Authentication

All items sold by Authentic Kits Co are guaranteed to be authentic. Each item comes with documentation verifying its authenticity. If you have any concerns about authenticity, please contact us immediately.

6. Ownership

Ownership of products passes to you when full payment is received and the item is dispatched.

7. Liability

We take reasonable care to ensure products are delivered in excellent condition. Our liability is limited to the purchase price of the item.

8. Contact

For any questions regarding these terms, please contact us at authentickitsco@gmail.com

Privacy Policy

1. Information We Collect

We collect information you provide when you:

• Place an order (name, email, delivery address, payment information)
• Contact us via email or our contact form
• Browse our website (cookies and analytics data)

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your order
• Respond to your enquiries
• Improve our website and services
• Send promotional emails (only with your consent)

3. Payment Information

Payment processing is handled by Stripe. We do not store your full credit card details. Stripe's privacy policy applies to payment information: stripe.com/privacy

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse.

5. Third Party Services

We use third-party services including:

• Stripe for payment processing
• Netlify for website hosting
• Email providers for communication

6. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of your personal data
• Request deletion of your personal data
• Withdraw consent for marketing communications

7. Cookies

Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings.

8. Contact

For privacy-related questions, contact us at authentickitsco@gmail.com

Shipping & Returns Policy

Shipping Information

UK Shipping: We offer Royal Mail tracked shipping within the UK. Standard delivery takes 2-3 working days. Orders are dispatched within 1-2 business days of payment confirmation.

International Shipping: We ship worldwide via Royal Mail International Tracked. Delivery times vary by destination (typically 5-10 working days). Customs duties and taxes may apply and are the responsibility of the buyer.

Shipping Costs: Calculated at checkout based on destination and item weight.

Returns Policy

We want you to be completely satisfied with your purchase. If you're not happy with your item, you can return it within 14 days of receipt.

Return Conditions

• Items must be in the same condition as received
• Original packaging and tags must be intact
• Items must not have been worn, washed, or altered
• Proof of purchase must be provided

Return Process

To initiate a return:

• Email us at authentickitsco@gmail.com with your order number
• State the reason for return
• We'll provide return instructions and address
• Package the item securely with original packaging
• Send via tracked shipping (buyer pays return postage)

Refunds

Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at authentickitsco@gmail.com with photos. We'll arrange a free return and send a replacement or provide a full refund including shipping costs.

Authentication Guarantee

If you have concerns about the authenticity of an item, contact us within 14 days of receipt. We'll work with you to verify authenticity. If an item proves to be inauthentic, we'll provide a full refund including all shipping costs.

Contact

For shipping or returns queries, email authentickitsco@gmail.com